Privacy Policy

Last updated: November 11, 2025

This Privacy Policy describes how Viomiwater Canada (the “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our Canadian website (the “Site“) or otherwise communicate with us regarding the Site (collectively, the “Services“). The Site operates using the WooCommerce platform. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law (including Canadian federal and provincial privacy legislation).

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

When we use the term “personal information“, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: including your name, address, phone number, and email.

• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information: including your username, password, security questions and other information used for account security purposes.

• Shopping information: including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.

• Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.

You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

2. Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

3. Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as the WooCommerce platform and its associated plugins.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, and facilitate any returns and exchanges.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.

• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services, which is in our legitimate interests in order to be responsive to you and to maintain our business relationship.

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience. We do not currently recognize “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide services and advertise to you.

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties.

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction (such as a merger), to comply with any applicable legal obligations (including to respond to subpoenas), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on different factors, such as maintaining your account, providing the Services, complying with legal obligations, or enforcing applicable contracts.

Your Rights (Applicable in Canada)

Depending on where you live in Canada, you may have some or all of the rights listed below in relation to your personal information. These rights are subject to applicable Canadian privacy legislation, including PIPEDA.

• Right to Access: You may have a right to request access to the personal information that we hold about you.

• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent, subject to legal or contractual restrictions.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to lodge your complaint with the Privacy Commissioner of Canada or your relevant provincial data protection authority.

International Users and Transfer of Data

Please note that we may transfer, store and process your personal information outside of Canada. Your personal information is also processed by staff and third party service providers and partners in these countries. When your personal information is located outside of Canada, it is subject to the laws of that jurisdiction.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at the contact information provided below or contact us at our office address:

Canadian Office Address: 3751 Victoria Park Ave, Unit 103, Scarborough, ON M1W 3Z4, Canada

Phone: +1 (888)-308-0066

Email: support@ca.viomi.com