{"id":1000923,"date":"2025-11-13T21:40:49","date_gmt":"2025-11-13T21:40:49","guid":{"rendered":"http:\/\/www.viomi.com\/ca\/?page_id=1000923"},"modified":"2025-12-18T11:48:53","modified_gmt":"2025-12-18T16:48:53","slug":"payment-policy","status":"publish","type":"page","link":"https:\/\/www.viomi.com\/ca\/payment-policy\/","title":{"rendered":"Payment Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1000923\" class=\"elementor elementor-1000923\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7f8d6 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"9e7f8d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3cbcea8 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"3cbcea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4177f elementor-widget elementor-widget-ecomus-heading\" data-id=\"5c4177f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h1 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tPayment Policy\t\t\t\t<\/h1>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf77801 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"bf77801\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eae14b7 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"eae14b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3df422d e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"3df422d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7de7c35 elementor-widget elementor-widget-text-editor\" data-id=\"7de7c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Last updated:<\/b> November 11, 2025<\/p><p>This <b>Payment Policy<\/b> outlines the acceptable payment methods, transaction security, and billing practices for purchases made on the <b>Viomi Canada<\/b> website (the &#8220;<b>Site<\/b>&#8220;). By placing an order on the Site, you agree to the terms of this policy.<\/p><h5>1. Accepted Payment Methods<\/h5><p>We currently accept the following payment methods, facilitated by our third-party payment processor, <b>Stripe<\/b>:<\/p><ul><li><p><b>Credit\/Debit Cards<\/b>: We accept major credit and debit cards, including <b>Visa<\/b>, <b>Mastercard<\/b>, and <b>American Express<\/b>.<\/p><\/li><li><p><b>Other Digital Methods<\/b>: We may offer other digital payment methods supported by <b>Stripe<\/b>, such as <b>Apple Pay<\/b> or <b>Google Pay<\/b>, where available and applicable.<\/p><\/li><\/ul><p>All transactions are processed in <b>Canadian Dollars (CAD)<\/b>.<\/p><h5>2. Payment Processing and Security<\/h5><ul><li><p><b>Payment Processor<\/b>: All payment transactions are processed directly through <b>Stripe, Inc.<\/b>, a secure third-party payment gateway. We do not store your full credit card details on our servers.<\/p><\/li><li><p><b>Data Security<\/b>: Stripe handles your payment data in compliance with the highest industry security standards, including <b>PCI DSS<\/b> (Payment Card Industry Data Security Standard) regulations.<\/p><\/li><li><p><b>Authorization<\/b>: By submitting your payment information, you authorize <b>Viomiwater Canada<\/b> to charge your chosen payment method, through Stripe, for the total amount of your order, including product costs, applicable taxes (<b>HST\/GST\/PST<\/b>), and shipping fees.<\/p><\/li><\/ul><h5>3. Billing and Order Confirmation<\/h5><ul><li><p><b>Payment Timing<\/b>: Payment is processed at the time the order is placed on the Site. Your order will be confirmed only after successful payment authorization has been received from Stripe.<\/p><\/li><li><p><b>Billing Address<\/b>: You must provide a valid and accurate billing address that matches the address associated with your payment method. Failure to do so may result in your order being canceled or delayed due to <b>fraud detection<\/b> flags.<\/p><\/li><li><p><b>Taxation<\/b>: Applicable federal and provincial sales taxes (<b>GST\/HST\/PST<\/b>) will be calculated based on your shipping address in Canada and displayed at checkout.<\/p><\/li><\/ul><h5>4. Pricing and Currency<\/h5><ul><li><p><b>Currency<\/b>: All prices displayed on the Site are in <b>Canadian Dollars (CAD)<\/b>. If your payment method is denominated in a different currency, the final price charged will be determined by your card issuer&#8217;s exchange rate and may be subject to foreign exchange fees.<\/p><\/li><li><p><b>Price Errors<\/b>: We reserve the right to correct any pricing errors, inaccuracies, or omissions at any time, even after an order has been submitted. If a price error is discovered after payment, we will contact you to confirm the corrected price or cancel the order and issue a full refund.<\/p><\/li><\/ul><h5>5. Transaction Disputes and Fraud<\/h5><ul><li><p><b>Fraud Prevention<\/b>: We and Stripe utilize various <b>fraud detection<\/b> technologies to protect our customers and our business from fraudulent transactions. We reserve the right to cancel any order we suspect of being fraudulent or high-risk.<\/p><\/li><li><p><b>Disputes\/Chargebacks<\/b>: If you believe an unauthorized charge has been made to your account, please contact us immediately before filing a <b>chargeback<\/b> with your bank. Filing a chargeback may delay the resolution process and could result in account suspension.<\/p><\/li><\/ul><h5>6. Contact Information<\/h5><p>If you have any questions regarding your payment or a charge on your statement, please contact us using the details below:<\/p><p><b>Canadian Office Address:<\/b> 3751 Victoria Park Ave, Unit 103, Scarborough, ON M1W 3Z4, Canada<\/p><p><b>Phone:\u00a0<\/b><a href=\"tel:8883080066\"><span class=\"elementor-icon-list-text\"><b>+1 (888)-308-0066<\/b><\/span><\/a><\/p><p><b>Email:<\/b>\u00a0<a href=\"mailto:support@ca.viomi.com\"><strong>support@ca.viomi.com<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4a79f2 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"d4a79f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Payment Policy Last updated: November 11, 2025 This Payment Policy outlines the acceptable payment methods, transaction security, and billing practices for purchases made on the Viomi Canada website (the &#8220;Site&#8220;). By placing an order on the Site, you agree to the terms of this policy. 1. Accepted Payment Methods We currently accept the following payment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1000923","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages\/1000923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/comments?post=1000923"}],"version-history":[{"count":10,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages\/1000923\/revisions"}],"predecessor-version":[{"id":1001430,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages\/1000923\/revisions\/1001430"}],"wp:attachment":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/media?parent=1000923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}