{"id":466,"date":"2025-06-11T11:08:02","date_gmt":"2025-06-11T11:08:02","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=466"},"modified":"2025-11-13T06:07:20","modified_gmt":"2025-11-13T06:07:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.viomi.com\/ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"466\" class=\"elementor elementor-466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad5734b e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"ad5734b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be06163 elementor-widget elementor-widget-ecomus-heading\" data-id=\"be06163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h1 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tFAQ's\n\t\t\t\t<\/h1>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c7cde elementor-widget elementor-widget-text-editor\" data-id=\"e2c7cde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"rte leading-normal body subtext-md\"><p>Welcome to our FAQ, we are so happy to have you here.<\/p><\/div><div class=\"leading-none\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17658a9 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"17658a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"889\" src=\"https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-scaled.webp\" class=\"attachment-full size-full wp-image-1000671\" alt=\"\" srcset=\"https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-scaled.webp 2560w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-300x104.webp 300w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-1024x356.webp 1024w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-768x267.webp 768w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-1536x533.webp 1536w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-2048x711.webp 2048w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-1000x347.webp 1000w, https:\/\/www.viomi.com\/ca\/wp-content\/uploads\/2025\/11\/Frame_1000007529-scaled-130x45.webp 130w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49ee8cd4 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"49ee8cd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-65035f18 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"65035f18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf754cb elementor-widget elementor-widget-ecomus-heading\" data-id=\"5cf754cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h2 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tOrdering\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69302cfb elementor-widget elementor-widget-ecomus-accordion\" data-id=\"69302cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1761\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-1761\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1761\">What kinds of information do I need to provide for an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1761\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1761\"><p>In order to process your order we require the following information:<\/p><p>SKU and quantity of the product(s) you want to order<\/p><p>Your shipping and billing addresses<\/p><p>Phone number \u2013 just in case we need to contact you quickly in regards to your order<\/p><p>Email address \u2013 for order confirmation and invoice issuing<\/p><p>Payment method \u2013when process order payment, a credit card number, PayPal, Afterpay or Klarna account should be filled in to complete the payment.<\/p><p>Please note that we do not take orders over the phone or email, the order can only be placed online through our official website or our Amazon store.<\/p><p>To ensure that you receive the products, please ensure that your information is accurate, especially your phone number, email and collection address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1762\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-1762\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1762\">Where do I find more information about product features?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1762\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1762\"><p>You can find the specifications on the user manual and on the website product page. If you need additional information, please contact our Support team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1763\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-1763\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1763\">What does \"out of stock\" mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1763\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1763\"><p>The stock is sold out and we have no stock available currently. Please contact us if you want to know when will the out of stock items available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1764\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-1764\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1764\">My coupon code doesn't work\/cannot not be applied successfully, why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1764\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1764\"><p>There are numerous reasons for why your coupon cannot be applied:<\/p><p>(1) The coupon expired. Please check the valid date of coupon.<\/p><p>(2) May have been used already or has a use limit.<\/p><p>(3) Coupon code was entered incorrectly.<\/p><p>(4) Not applicable for any products in your shopping cart &#8211; Coupons can either be applied for specific categories, products or even just for a special promotion page.<\/p><p>(5) It\u2019s not from an official source.<\/p><p>If you have a coupon that is not working and none of the reasons above match your situation, feel free to contact our Support team via dedicated channels. Please be noted that we may require some extra information and\/or time to sort out your situation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1765\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"5\" role=\"tab\" aria-controls=\"ecomus-tab-content-1765\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1765\">My order wasn\u2019t shipped in 10 days after I paid, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1765\" class=\"ecomus-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1765\"><p>Please verify that your payment is completed successfully and the order was indeed placed. Other reasons may be a package delay or lost, extreme weather conditions or damage. Please check the tracking information on the delivery service website.<\/p><p>Sometimes your order will be judged as a risk order by the system. In this case, our customer service staff will contact you by email to confirm the situation before shipping. We cannot ship the goods until we get a reply from the customer. So please pay attention to your email.<\/p><p>In case of lost package, please contact our Support team, so we can determine the next steps. Please note we may require some extra information and\/or time to sort out your situation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1766\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"6\" role=\"tab\" aria-controls=\"ecomus-tab-content-1766\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1766\">Why was my order partially shipped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1766\" class=\"ecomus-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1766\"><p>There are four reasons for order was partially shipped\uff1a<\/p><p>We have different warehouses around US, sometimes products cannot be sent together, and will be shipped from the corresponding warehouse separately.<\/p><p>The items are overweight and need to be shipped in different packages.<\/p><p>The item is out of production or stock for a long while, in that case we may ship the available parts to you first.<\/p><p>Lastly, the items are prepacked, so if you ordered several items or a combo, it&#8217;ll be shipped in different packages.<\/p><p>Usually in this case, we will send email to you.<\/p><p>Please refer to our Shipping Policy for further information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1767\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"7\" role=\"tab\" aria-controls=\"ecomus-tab-content-1767\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1767\">Can I cancel my order after payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1767\" class=\"ecomus-accordion__content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1767\"><p>We can cancel the order for you as long as it&#8217;s not shipped out yet.<\/p><p>Usually this process takes 24 hours. Also if you contact us during that time but the package is already shipped, you can return it for a full refund.<\/p><p>Please read our Refund policy for further information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What kinds of information do I need to provide for an order?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"In order to process your order we require the following information:SKU and quantity of the product(s) you want to orderYour shipping and billing addressesPhone number \u2013 just in case we need to contact you quickly in regards to your orderEmail address \u2013 for order confirmation and invoice issuingPayment method \u2013when process order payment, a credit card number, PayPal, Afterpay or Klarna account should be filled in to complete the payment.Please note that we do not take orders over the phone or email, the order can only be placed online through our official website or our Amazon store.To ensure that you receive the products, please ensure that your information is accurate, especially your phone number, email and collection address.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Where do I find more information about product features?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"You can find the specifications on the user manual and on the website product page. 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Please check the valid date of coupon.(2) May have been used already or has a use limit.(3) Coupon code was entered incorrectly.(4) Not applicable for any products in your shopping cart - Coupons can either be applied for specific categories, products or even just for a special promotion page.(5) It\u2019s not from an official source.If you have a coupon that is not working and none of the reasons above match your situation, feel free to contact our Support team via dedicated channels. Please be noted that we may require some extra information and\/or time to sort out your situation.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"My order wasn\u2019t shipped in 10 days after I paid, what should I do?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Please verify that your payment is completed successfully and the order was indeed placed. Other reasons may be a package delay or lost, extreme weather conditions or damage. Please check the tracking information on the delivery service website.Sometimes your order will be judged as a risk order by the system. In this case, our customer service staff will contact you by email to confirm the situation before shipping. We cannot ship the goods until we get a reply from the customer. So please pay attention to your email.In case of lost package, please contact our Support team, so we can determine the next steps. Please note we may require some extra information and\/or time to sort out your situation.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Why was my order partially shipped?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"There are four reasons for order was partially shipped\uff1aWe have different warehouses around US, sometimes products cannot be sent together, and will be shipped from the corresponding warehouse separately.The items are overweight and need to be shipped in different packages.The item is out of production or stock for a long while, in that case we may ship the available parts to you first.Lastly, the items are prepacked, so if you ordered several items or a combo, it'll be shipped in different packages.Usually in this case, we will send email to you.Please refer to our Shipping Policy for further information.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I cancel my order after payment?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We can cancel the order for you as long as it's not shipped out yet.Usually this process takes 24 hours. Also if you contact us during that time but the package is already shipped, you can return it for a full refund.Please read our Refund policy for further information.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49f9844f elementor-widget elementor-widget-ecomus-heading\" data-id=\"49f9844f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tShipping\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2da3ce29 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"2da3ce29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7651\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-7651\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7651\">How can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7651\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7651\"><p>Once your order is shipped, you will receive an email from us containing the tracking information. This is also available in your &#8220;Order Details&#8221; page.<\/p><p>You can also check the shipping progress of your order through the Track My Order page. The page will require you to enter your order number and the email address used when placing the order.<\/p><p>If you didn&#8217;t receive it within the estimated time (please see our Shipping estimated dates for that information), please contact our Support team for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7652\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-7652\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7652\">How to change my delivery address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7652\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7652\"><p>Please contact us within 24 hours, as soon as you realize you need to change the delivery address. Once the order is shipped, we CANNOT change the address. Please contact our support team to help you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7653\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-7653\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7653\">Is shipping included in the prices?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7653\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7653\"><p>If you choose Standard Shipping, then there&#8217;s no additional cost.<\/p><p>Please check our Shipping Policy for the estimates.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7654\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-7654\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7654\">How can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7654\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7654\"><p>(1) How to cancel an order before it\u2019s shipped?<\/p><p>Please email to support@water.viomi.com, you will get the refund after our service team receives your request. (This may take up 1-3 days, appreciate for your patience and understanding.)<\/p><p>(2) How to cancel my order when the item has been shipped?<\/p><p>If you contact our service team within 24 hours and the item is shipped, we could offer you a free return label and you will get the refund after we receive the item back.<\/p><p>If you want to cancel the order after it has been generated for more than 24 hours and shipped, and you do not want to keep it, you need to bear the extra return fee and return for refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7655\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"5\" role=\"tab\" aria-controls=\"ecomus-tab-content-7655\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7655\">What are the shipping areas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7655\" class=\"ecomus-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7655\"><p>We ship across Canada.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7656\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"6\" role=\"tab\" aria-controls=\"ecomus-tab-content-7656\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7656\">What about the carriers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7656\" class=\"ecomus-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7656\"><p>We work with Canada Post &amp; UPS to make sure your order will arrive on time<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7657\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"7\" role=\"tab\" aria-controls=\"ecomus-tab-content-7657\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7657\">What's the shipping origin?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7657\" class=\"ecomus-accordion__content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7657\"><p>The package will be shipped from the warehouse located in Scarborough, Ontario.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can I track my order?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Once your order is shipped, you will receive an email from us containing the tracking information. This is also available in your \\\"Order Details\\\" page.You can also check the shipping progress of your order through the Track My Order page. The page will require you to enter your order number and the email address used when placing the order.If you didn't receive it within the estimated time (please see our Shipping estimated dates for that information), please contact our Support team for assistance.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How to change my delivery address?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Please contact us within 24 hours, as soon as you realize you need to change the delivery address. Once the order is shipped, we CANNOT change the address. Please contact our support team to help you.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is shipping included in the prices?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"If you choose Standard Shipping, then there's no additional cost.Please check our Shipping Policy for the estimates.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can I cancel my order?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"(1) How to cancel an order before it\u2019s shipped?Please email to support@water.viomi.com, you will get the refund after our service team receives your request. (This may take up 1-3 days, appreciate for your patience and understanding.)(2) How to cancel my order when the item has been shipped?If you contact our service team within 24 hours and the item is shipped, we could offer you a free return label and you will get the refund after we receive the item back.If you want to cancel the order after it has been generated for more than 24 hours and shipped, and you do not want to keep it, you need to bear the extra return fee and return for refund.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What are the shipping areas?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We ship across Canada.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What about the carriers?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We work with Canada Post &amp; UPS to make sure your order will arrive on time\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What's the shipping origin?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The package will be shipped from the warehouse located in Scarborough, Ontario.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50b4a8ed elementor-widget elementor-widget-ecomus-heading\" data-id=\"50b4a8ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tReturn &amp; Refund\n\n\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa60bb7 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"2aa60bb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7151\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-7151\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7151\">How to cancel my order before or after the item is shipped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7151\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7151\"><p>If you wish to cancel an order, please contact our customer service team.<\/p><p>If you contact us within 24 hours of purchase:<\/p><p>We can cancel the order for you at no additional cost. The cancellation may take up to 1-3 days, thank you for your patience and understanding.<\/p><p>If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.<\/p><p>\u00a0<\/p><p>If you contact us after 24 hours of purchase:<\/p><p>You need to bear the return fee if the package is already shipped (depends on our system, not the order status).<\/p><p>The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.<\/p><p>We will return your payment AFTER we have received the package from you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7152\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-7152\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7152\">What if the product is out of stock after purchasing?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7152\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7152\"><p>There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, you will be notified about it in advance, you can either choose a replacement or cancel for full refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7153\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-7153\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7153\">How long can it takes until I receive the refund requested?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7153\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7153\"><p>After receiving your request or your packages, it may take up 1-7 business days to refund your money.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7154\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-7154\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7154\">What if I receive damaged \/ incorrect items?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7154\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7154\"><p>If you received a damaged \/ incorrect item and you want to file a claim, please email our support team together with your order information and the picture of the damaged \/ incorrect product. We will help you replace it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-7155\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"5\" role=\"tab\" aria-controls=\"ecomus-tab-content-7155\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-7155\">How to return the item that I received?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-7155\" class=\"ecomus-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-7155\"><p>The order number needs to be included in the package. You can print out the order detail page or contact us<a title=\"mailto:support@water.viomi.com\" href=\"mailto:support@water.viomi.com\" target=\"_blank\" rel=\"noopener\">\u00a0<\/a>before the return.<\/p><p>The package needs to come back with the original receipt of the purchase.<\/p><p>The product has to be in the packaging we sent in the first place.<\/p><p>The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How to cancel my order before or after the item is shipped?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"If you wish to cancel an order, please contact our customer service team.If you contact us within 24 hours of purchase:We can cancel the order for you at no additional cost. The cancellation may take up to 1-3 days, thank you for your patience and understanding.If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.\u00a0If you contact us after 24 hours of purchase:You need to bear the return fee if the package is already shipped (depends on our system, not the order status).The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.We will return your payment AFTER we have received the package from you.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What if the product is out of stock after purchasing?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, you will be notified about it in advance, you can either choose a replacement or cancel for full refund.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How long can it takes until I receive the refund requested?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"After receiving your request or your packages, it may take up 1-7 business days to refund your money.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What if I receive damaged \/ incorrect items?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"If you received a damaged \/ incorrect item and you want to file a claim, please email our support team together with your order information and the picture of the damaged \/ incorrect product. We will help you replace it.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How to return the item that I received?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The order number needs to be included in the package. You can print out the order detail page or contact us\u00a0before the return.The package needs to come back with the original receipt of the purchase.The product has to be in the packaging we sent in the first place.The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec520e elementor-widget elementor-widget-ecomus-heading\" data-id=\"9ec520e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tProduct &amp; Other\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65eeee9 elementor-widget elementor-widget-ecomus-accordion\" data-id=\"65eeee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1061\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"1\" role=\"tab\" aria-controls=\"ecomus-tab-content-1061\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1061\">What contaminants can Viomi RO water filter system reduce?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1061\" class=\"ecomus-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1061\"><p>Viomi RO water filter system adopts advanced composite filter technology. The composite filter can intercept most of the harmful contaminants.<\/p><p>Can effectively reduce TDS, hexavalent chromium, fluoride, lead, iron, cadmium, calcium,<\/p><p>mercury, copper, selenium, barium, chloride, PFOS and chlorine in your tap water. Also<\/p><p>ETL&amp;FCC&amp;FDA tested. TDS removal rate is certified up to 91.9% and the heavy metal reduction<\/p><p>rate is certified up to 96.9%.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1062\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"2\" role=\"tab\" aria-controls=\"ecomus-tab-content-1062\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1062\">Is RO water bad for the health?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1062\" class=\"ecomus-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1062\"><p>The RO does not make the water unhealthy in any way. Instead, the purification process may protect the body from many contaminants present in the water.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1063\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"3\" role=\"tab\" aria-controls=\"ecomus-tab-content-1063\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1063\">What\u2019s the difference between tankless and tank reverse osmosis systems?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1063\" class=\"ecomus-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1063\"><p>Tank reverse osmosis system holds reverse osmosis water so you have plenty to use when you need it. A traditional tank RO system makes water slowly. It takes one minute to produce two to three ounces of RO water. If you were to turn on your faucet for a glass of water at the actual membrane production rate, then you would have to wait at least 5 minutes for it to fill. Viomi tankless RO system has overcome the issue of bacteria colonizing in the bladder tank. With no storage tank to fill, Viomi tankless reverse osmosis system does not run until RO water is needed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ecomus-accordion__item\">\n\t\t\t\t\t<div id=\"ecomus-tab-title-1064\" class=\"ecomus-accordion__title ecomus-accordion__title-default\" data-tab=\"4\" role=\"tab\" aria-controls=\"ecomus-tab-content-1064\">\n\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-accordion__icon ecomus-accordion__icon-default ecomus-accordion__svg-icon\">\n\t\t\t\t\t\t\t<span class=\"ecomus-svg-icon ecomus-svg-icon--arrow-bottom\" ><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" fill=\"currentColor\"><path d=\"M0.738281 1.23813L6.23828 6.73813L11.7383 1.23813L10.762 0.261879L6.23828 4.78563L1.71453 0.261879L0.738281 1.23813Z\" fill=\"currentColor\"><\/path><\/svg><\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"ecomus-accordion__title-text\" href=\"#ecomus-tab-content-1064\">Do I need plumbing services to install the reverse osmosis system?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ecomus-tab-content-1064\" class=\"ecomus-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ecomus-tab-title-1064\"><p>No. Viomi RO systems are designed for DIY installation. You can install the system in around 30 minutes. Simply refer to the instruction manual and instructional videos, or contact us by email.<\/p><p>This video explains how to install Viomi RO system.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What contaminants can Viomi RO water filter system reduce?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Viomi RO water filter system adopts advanced composite filter technology. The composite filter can intercept most of the harmful contaminants.Can effectively reduce TDS, hexavalent chromium, fluoride, lead, iron, cadmium, calcium,mercury, copper, selenium, barium, chloride, PFOS and chlorine in your tap water. AlsoETL&amp;FCC&amp;FDA tested. TDS removal rate is certified up to 91.9% and the heavy metal reductionrate is certified up to 96.9%.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is RO water bad for the health?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The RO does not make the water unhealthy in any way. Instead, the purification process may protect the body from many contaminants present in the water.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What\u2019s the difference between tankless and tank reverse osmosis systems?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Tank reverse osmosis system holds reverse osmosis water so you have plenty to use when you need it. A traditional tank RO system makes water slowly. It takes one minute to produce two to three ounces of RO water. If you were to turn on your faucet for a glass of water at the actual membrane production rate, then you would have to wait at least 5 minutes for it to fill. Viomi tankless RO system has overcome the issue of bacteria colonizing in the bladder tank. With no storage tank to fill, Viomi tankless reverse osmosis system does not run until RO water is needed.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Do I need plumbing services to install the reverse osmosis system?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"No. Viomi RO systems are designed for DIY installation. You can install the system in around 30 minutes. Simply refer to the instruction manual and instructional videos, or contact us by email.This video explains how to install Viomi RO system.\"\n            }\n        }\n    ]\n}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f1f768e e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"5f1f768e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61631374 elementor-widget elementor-widget-ecomus-heading\" data-id=\"61631374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tDidn\u2019t find your answer?\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fa88473 elementor-widget elementor-widget-text-editor\" data-id=\"5fa88473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex justify-between gap-6\"><div class=\"grid gap-2d5\"><div class=\"text-opacity text-base rte\"><p>Don&#8217;t hestitate to contact us<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cc3c585 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"4cc3c585\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b5ef7 elementor-widget elementor-widget-ecomus-button\" data-id=\"2b5ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"ecomus-button-link ecomus-button em-button em-button-hover-eff\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"ecomus-button-text\">Contact us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;s Welcome to our FAQ, we are so happy to have you here. \u00a0 Ordering What kinds of information do I need to provide for an order? In order to process your order we require the following information: SKU and quantity of the product(s) you want to order Your shipping and billing addresses Phone number [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-466","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages\/466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/comments?post=466"}],"version-history":[{"count":10,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages\/466\/revisions"}],"predecessor-version":[{"id":1000691,"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/pages\/466\/revisions\/1000691"}],"wp:attachment":[{"href":"https:\/\/www.viomi.com\/ca\/wp-json\/wp\/v2\/media?parent=466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}