Viomi,xiaomi, viomi, smart home, smart appliances, 5G IoT Home, robot vacuum, Xiaomi ecosystem chain Viomi,xiaomi, viomi, smart home, smart appliances, 5G IoT Home, robot vacuum, Xiaomi ecosystem chain
How can we help you?
Robot Vacuums
How to connect Viomi robot vacuums to Alexa?

Products supported by this feature are: Viomi Alpha 2 Pro, V5 Pro, V5, Alpha UV (S9), Alpha (S9), V3 Max, V2 Max, V3 &SE.


1. STEPS

To use this skill, configure your device in MiHome App. click "ENABLE TO USE" above and sign in with your MiHome account. Then discover your devices to link your robot.


Detailed Steps: 

Step 1: Open Amazon Alexa, and tap "Devices"

Step 2: Tap "Your smart home skills”.

Step 3: Tap "Enable smart home skills".

Step 4: Search and select "Viomi Mihome". Then tap “Enable to use". *You might need to log in with Mi Home account.

Step 5: Tap "Discover devices", then tap "Set up device".

Step 6: Tap “Choose group” or “Skip”.

Step 7: Tap “Add to group” or "Skip".


Congrats! 

Your Viomi vacuums will follow your voice commands via Alexa.


2. SUPPORTED COMMANDS

Supported Actions: start, stop, pause, dock


START:
• "Alexa, ask viomi vacuum to start"
• "Alexa, ask viomi vacuum to clean"
• "Alexa, ask viomi vacuum to start cleaning"
• "Alexa, ask viomi vacuum to start sweeping"
• "Alexa, ask viomi vacuum to start mopping"

STOP:
• "Alexa, ask viomi vacuum to stop"
• "Alexa, ask viomi vacuum to stop cleaning"
• "Alexa, ask viomi vacuum to stop sweeping"
• "Alexa, ask viomi vacuum to stop mopping"

PAUSE:
• "Alexa, ask viomi vacuum to pause"
• "Alexa, ask viomi vacuum to pause cleaning"
• "Alexa, ask viomi vacuum to pause sweeping"
• "Alexa, ask viomi vacuum to pause mopping"

DOCK:
• "Alexa, ask viomi vacuum to dock"
• "Alexa, ask viomi vacuum to recharge"
• "Alexa, ask viomi vacuum to go home"

LOCATE:
• "Alexa, ask viomi vacuum to say hi"
• "Alexa, ask viomi vacuum to say hi for me"
• "Alexa, ask viomi vacuum to tell me where it is"

CHANGE MODE:
• "Alexa, ask viomi vacuum to change mode to Silent"
• "Alexa, ask viomi vacuum to change mode to Basic"
• "Alexa, ask viomi vacuum to change mode to Medium"
• "Alexa, ask viomi vacuum to change mode to Strong"
• "Alexa, ask viomi vacuum to switch mode to Silent"
• "Alexa, ask viomi vacuum to switch mode to Basic"
• "Alexa, ask viomi vacuum to switch mode to Medium"
• "Alexa, ask viomi vacuum to switch mode to Strong"


Or,you can check on Amazon:https://www.amazon.co.uk/%E5%B9%BF%E4%B8%9C%E4%BD%9B%E5%B1%B1%E5%B8%82%E4%BA%91%E7%B1%B3%E7%94%B5%E5%99%A8%E7%A7%91%E6%8A%80%E6%9C%89%E9%99%90%E5%85%AC%E5%8F%B8-Viomi-MiHome/dp/B094YDFWDK/ref=sr_1_3?dchild=1&keywords=viomi&qid=1623306586&s=digital-skills&sr=1-3



Was this article helpful?

11 out of 49 found this helpful
How to Pair Viomi Robot Vacuum with Google Home/Assistant?

Products supported by this feature are: Viomi Alpha 2 Pro, V5 Pro, V5, Alpha UV (S9), Alpha (S9), V3 Max, V2 Max, V3 &SE.


1. AVAILABLE GOOGLE DEVICES



2. STEPS

To use this service, configure your device in MiHome App. Link account and sign in with your MiHome account. Then discover your devices to link your robot.


Detailed Steps: 

Step 1: Make sure your Viomi robot vacuum is added within MiHome

*Select region according to your location

Step 2: Open Google Home

Step 3: Tap "+", then tap "set up device". Then tap "Works with Google"

Step 4: Search and select: Viomi MiHome

Step 5: Login with Mi Home account


Completed

Your Viomi robot vacuums will now follow your voice commands via Google Home/Assistant



3. SUPPORTED COMMANDS

Supported Actions: start, stop, pause, dock


START:

• "Hey google, start vacuuming"

• "Hey google, start the vacuum"


STOP:

• "Hey google, stop vacuuming"

• "Hey google, stop the vacuum"


DOCK:

• "Hey google, dock the vacuum"

• "Hey google, send the vacuum home"



4. ASK YOUR ASSISTANT

 - Pause the vacuum

 - Dock the vacuum

 - Is the vacuum charging?

 - Start vacuuming

 - Stop vacuuming

 - Stop the vacuum

 - Send the vacuum home

 - Charge the vacuum

 - Start the vacuum

 - Is the vacuum running?


Or,you can check on Google:https://assistant.google.com/services/a/uid/000000a565be622f?hl=en-US

 

Was this article helpful?

37 out of 166 found this helpful
V3 Max Customer Questions & Answers

Question 1:

Can my kitties be friends with this robot vacuum?

Answer:

Your cats are lucky to have such a good owner. VIOMI Robot Vacuums comes with a sound-reducing design and works at a volume(57dB) lower than an operating microwave(around 68dB). This is one of the reasons why kittens love Robot Vacuums.


Viomi Service Department

By ViomiDirect SELLER on August 28, 2021

Yeah, I think so. My cat loves to get on top of it while it's working under quiet mode. He just looks very satisfied and comfortable on it, and it looks like he's driving the robot vacuum. It's just too cute!

By Amazoncustomer on August 29, 2021



Question 2:

Does it do a really good job deep cleaning large carpet areas?

Answer:

Yes! It does clean deep into carpets. The smart Carpet Boost tech allows the suction power to be automatically boosted to 2700Pa, pulling dirt out from carpets and floor gaps.
Viomi Service Department
By ViomiDirect SELLER on August 26, 2021

It does a fantastic job cleaning carpets! I have 3 kids, a dog, and a cat, and they spill everything on the carpets, everyday! My dog makes most of the mess, but Robot Vacuums takes of care of everything. Just make sure to pick up the objects before hand, and this baby will pull out all the dirt and remove those stubborn stains.
By Amazoncustomer on August 29, 2021



Question 3:

Steam mop is good for deep cleaning but it takes a bit more time and effort. How about this robot vacuum?

Answer:

For daily cleaning, we'd recommend you to turn on the robot vacuum, and select S-mopping pattern on MiHome APP.

Robot Vacuums also comes with an exclusive feature called Y-pattern mopping. It integrates AI smart algorithms, which can simulate a manual way of cleaning with 97.5% of cleaning coverage. Just select the Y-mopping pattern on MiHome APP for more thorough and in-depth cleaning.
Viomi Service Department
By ViomiDirect SELLER on August 29, 2021

It's the best! Robot Vacuums has this feature called 3-in-1 sweeping, mopping & vacuuming that removes pet hair, dirt, crumbs, and stains on the carpet and floor.

And it also has S/Y dual mopping mode that I think is game changer. When I am at the office, I'd like to select the Y-mpping mode on MiHome, so my floor would be super spotless when I come home. You can even have your house cleaned when you are away. What a great design! Kudos to the engineers~
By Amazoncustomer on August 27, 2021



Question 4:

Will my dog attack it?

Answer:

In order to make Robot Vacuums quieter for both human and our furry friends, we'v added sound-reducing techs, like super quiet Japanes Nidec brushless motor, 360° shock and sound-proof silicone case & industrial-level acustic foam,  allowing a extreme low working voice of 57dB at quiet mode(lower than an operating microwave, around 68dB). We've had a lot of positive feedback on this design, hope your pets would love it too! FYI, it's great for removing pet hair from the floor.
Viomi Service Department
By ViomiDirect SELLER on August 23, 2021

I have a Corgi that hates regular vacuums. She either attacks them or gets startled by them! But with the quiet Robot Vacuums, she just ignores it. It has bumped into her, but did not phase her a bit. Besides, this robot vacuum just meanders around the house picking up all her hair!!! Win-win!!!
By Amazoncustomer on August 27, 2021



Question 5:

How do I connect my robot vacuum to Wi-Fi?

Answer:

Watch this video to learn how to connect WiFi and link to MiHome APP. https://youtu.be/jNyTglVylg4

Learn more: https://www.viomi.com/tutorial-videos

Viomi Service Department
By ViomiDirect SELLER on August 24, 2021

I just saw their how-to videos on YouTube. Here's the link for connecting Wi-Fi, it's very easy to follow. https://youtu.be/jNyTglVylg4

By Amazoncustomer on August 25, 2021



Question 6:

How to connect Viomi robot vacuum to Alexa?

Answer:

Watch this video to learn how to cViomi robot vacuum to Alexa. https://youtu.be/eQY227g0VTQ

Learn more: https://www.viomi.com/tutorial-videos

Viomi Service Department

By ViomiDirect SELLER on August 31, 2021

They got a tutorial video on YouTube! I think it's always nice to have these kinda videos. Here's the link.

https://youtu.be/eQY227g0VTQ

By Amazoncustomer on August 18, 2021



Question 7:

Is it very noisy at work?

Answer:

Hi,
No, it works very quietly, which is what makes it much different from other products. If it is in low-power mode, the sound is even lower than that of the working microwave oven.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

No, it's actually very quiet, just 57 dB at work.
By Amazoncustomer on August 18, 2021



Question 8:

Can it clean at night?

Answer:

Hi,
The Robot Vacuums works well when the lights are off at night. Its lidar navigation technology and infrared sensor system allows it to operate normally without light. In low power mode, it can complete the cleaning work without disturbing your sleep.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

Yes, robotic vacuum works well at day and night by Lidar navigation.
By Amazoncustomer on August 18, 2021



Question 9:

Does it have mopping function?

Answer:

Hi,
The Robot Vacuums supports sweeping, vacuuming, and mopping. Three functions in one solution, meets all your floor cleaning needs. Say goodbye to the ground cleaning works, save more time for your family and live.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

Yes, robotic support vacuum sweep and mopping 3 in 1, helps you save time.
By Amazoncustomer on August 18, 2021



Question 10:

What about the battery?

Answer:

Hi,
The Robot Vacuums is equipped with 5200mAh battery, which supports a maximum continuous operation time of 300 minutes after a full charge.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

Robot vacuum features 5200mAh battery, support continuous 300 Min running time at Max.
By Amazoncustomer on August 18, 2021







Was this article helpful?

143 out of 317 found this helpful
FAQ on failure of recharging

1.Charging dock is unavailable

1) Check whether the equipment sets off from charging dock and the dock is located properly (1.5m access in front and 0.5m access at both sides are available).

2) Check whether App map is misaligned or overlapped, and reset map in App and then try again.

3) Check whether mop is curled up to catch the equipment, and re-attach it and then try again.

4) Do not move the equipment during its operation; manual movement during operation may interfere automatic cleaning and locating charging dock.

 

2.Failure of recharging 

1) Check whether charging dock is located properly, remove any foreign matter at the bottom or re-locate it and then try again.

2) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3) Check whether the recharging electrode is blocked by any foreign matter, and remove it if any and then try again.

4) Check whether the battery electrode is blocked, and remove it if any and then try again.

5) Check whether charging dock is powered properly, and the indicator light turns on normally.

 

3.Disorder movement of equipment in case of power outage in charging dock

1) It is normal that the equipment will locate charging dock in case of power outage in the dock.

2) Open“Do Not Disturb”mode via APP to reject the robot automatically locate charging dock in case of power outage in the dock.

 

4.Failure of return to charging dock from bedroom. 

1) Check whether the equipment sets off at charging dock which is located in bedroom. It is recommended to make the equipment set off at charging dock.

2) Check whether App map is misaligned, and reset it if necessary and then try again.

3) Do not move the equipment during its operation, or pause operation and then move it manually.

 

5.Slow recharging or failure of recharging

1) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

2) Check whether charging dock is blocked by any foreign object in front, and remove it if any and then try again.

3) Check whether cleaning map is misaligned, and reset it in App and then try again.

4) Since the equipment will return to the area where it sets off, it is recommended to make it set off from charging dock.

5) It is normal that, upon completion of cleaning task, the equipment will return to the area where it sets off for recharging.

 

6.Equipment is jammed or fails to return to charging dock

1) Check whether the equipment is trapped, and isolate it with virtual wall or take it away by hand and then try again.

2) Check whether the equipment is jammed by any foreign object such as towel, scrap or hair, which may cause the equipment fail to travel properly or locate charging dock or cleaning map misaligned, remove the foreign object and then try again.

3) Check whether charging dock is located properly and horizontally on floor.

 

7.Repeated recharging

1) Check whether the electrode in equipment is in good contact with electrode in dock, and manual couple it with the dock to check whether it will be recharged properly.

2) Check whether there is dust or dirt causing poor contact, and remove it with soft cloth and then try again.

3) Check whether electrodes in equipment and dock are aligned to a line, and whether charging dock is located against wall, and re-locate it properly if necessary.

 

8.Failure of recharging at low battery level

1) Network the equipment and review battery level in App.

2) Check whether the equipment is at sufficient battery level. It will take 4 hours to finish charging the equipment.

3) Check whether cleaning map is misaligned, and thereby charging dock cannot be located properly, and equipment runs out of battery and shut down automatically. Click to reset map and then try again. 


Was this article helpful?

28 out of 248 found this helpful
FAQ on Main Brush

1.Noise with main brush

1) Check whether components at both side of main brush is intact and in good condition.

2) Check whether cover of main brush has been mounted in place.

3) Check whether main brush is entangled or twisted in any foreign object.

4) Clean the main brush module regularly.

 

2.Failure of main brush

1) Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

2) Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

3) Check for and remove any foreign object in main brush regularly. 

Was this article helpful?

11 out of 93 found this helpful
FAQ on Side Brush

1. Side brush entangled

1) Check the side brush for any foreign object wound around it and remove it.

2) Check the side brush for any damage or fall-out, and replace it if necessary.

3) Remove any foreign object on floor surface which side brush tends to be entangled in or twisted in, such as wool, thin wire, hair.

 

2.Noise with side brush

1) Check side brush for any foreign material (e.g. hair, scrap) which causes side brush entangled, and remove it and then try cleaning again.

2) Check whether side brush has been installed properly and fixed in place by pulling it slightly.

3) Check it again for confirmation in 30 minutes after operation.

 

3.Failure of side brush

1) Check whether side brush is entangled or twisted in any foreign material, and remove it if any, and then try again.

2) Check whether fur of side brush is twisted in gap of battery compartment cover, and then try again.

3) Check whether this product is stopped by any obstacle during turning on long-fur blanket or climbing.

 

4.Self-rotation of side brush

1) Check whether side brush is installed properly.

2) Shut down it by long pressing power button and then power it on again.

 

5.Fall-out of side brush

1) Reinstall side brush and then try again.

2) Check whether side brush is mounted in place and the snap joint is coupled properly.

3) Replace and mount side brush, and then try again.

Was this article helpful?

13 out of 106 found this helpful
Unpacking and Operation Instructions

1. Battery Level upon Unpacking

1) It is normal that the new product contains a battery level of 50%-70% upon unpacking.

2) Before initial use after unpacking, charge this product to full battery level.

3) It will take about 4 hours to fully charge this product.

 

2.Suggestion on initial use 

1) Upon initial use, first choose cleaning mode.

2) Remove the EVA cotton on the bumper before cleaning.

3) Before run mopping mode for a heavily dusty environment, try to finish a global sweeping.

4) In initial cleaning task, do not install mop and tank until a global cleaning task is finished.

 

3.Suggestion on equipment cleaning

1) Before running mopping mode, perform a global cleaning task.

2) Clean surfaces of the equipment with wet soft cloth, including bumper and top cover.

3) When cleaning this product, soak the cloth just with a little water.

 

4.Instructions on power consumption in standby

1) Upon completion of cleaning task, it is recommended to return the equipment to charging dock to recharge it and ensure its adequate batter level.

2) Since internal program will keep running while this product is idle, power will be consumed during idleness.

3) To avoid power consumption during idleness, shut down this product by long pressing the power button. 


Was this article helpful?

41 out of 198 found this helpful
How to fix it when the main brush is not working or making too much noise?

Check if the main brush is entangled or twisted with hair or other objects. If so, remove them. Then try starting the robot vacuum again.

Check if the main brush is mounted correctly or its cover is mounted in place. If not, reinstall it and try starting the robot vacuum again.

It is recommended to check and remove foreign objects in the main brush regularly.


Was this article helpful?

54 out of 164 found this helpful
Would it consume a lot of power when robot vacuum is in standby, and will it damage the battery?

When the robot vacuum is at the charging dock for a while, it automatically enters standby mode, which means low power consumption. In the meantime, the battery also enters standby mode to maintain best performance. It is also fine to manually turn it off by long-pressing the power button.


Was this article helpful?

42 out of 174 found this helpful
How to clean the robot vacuum?

Please use the cleaning tool to clean the main brush and side brush regularly. Use the brush end to remove dust and the knife end to cut the entangled hair. And wipe the robot with a wet cloth.


Was this article helpful?

24 out of 165 found this helpful
What should I do beofre first use?

Before using the robot vacuum for the first time, please fully charge it. And during first use, please select a cleaning mode according your cleaning needs.



Was this article helpful?

46 out of 215 found this helpful
Is it normal that the new Viomi product contains a battery level of 50%-70%?

Yes, it's normal that new Viomi product contains a battery level of 50%-70%. Also, it needs to be fully charged before first use.


Was this article helpful?

15 out of 260 found this helpful

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our Privacy Policy >

Accept All