Terms & Conditions

Last updated: November 11, 2025

Please read these Terms and Conditions (“Terms”, “Terms of Service”) carefully before using our Canadian website operated by Viomiwater Canada (“us”, “we”, or “our”).

By accessing or using the Site and Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

1. Use of the Site and Services

Eligibility: You must be at least the age of majority in your province or territory of residence to use this Site and place orders.
Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Accuracy of Information: You agree that all information you provide, including your contact details and payment information, is accurate, current, and complete.

2. Orders, Pricing, and Payment

Order Acceptance: Your submission of an order does not signify our acceptance of that order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product descriptions, or issues identified by our fraud prevention system.
Pricing: All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice. Applicable taxes and shipping charges are calculated at checkout.
Payment: We use Stripe payment processors (integrated with WooCommerce) to handle transactions. By submitting payment information, you authorize us to share this information with our payment processors for the purpose of fulfilling your order.

3. Limitation of Liability

We assume no responsibility and will not be liable for any damages to or viruses that may affect your computer, telecommunications equipment, or other property arising from your access to, use of, or browsing of this website, or from downloading any materials from it.

NEITHER VIOMIWATER CANADA NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION, OR TRANSMISSION OF THIS WEBSITE WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF THE USE, INABILITY TO USE, OR results of USE OF THIS WEBSITE, ANY LINKED SITES, OR ANY MATERIALS, INFORMATION, OR SERVICES CONTAINED ON SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THESE LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW (REFERRING TO APPLICABLE CANADIAN LAWS).

IF YOU ENCOUNTER ANY ISSUES WITH THIS WEBSITE OR ITS CONTENT, YOUR SOLE REMEDY IS TO STOP USING THE SITE. FOR PROBLEMS WITH PRODUCTS OR SERVICES PURCHASED THROUGH THIS WEBSITE, YOUR REMEDY IS TO ADDRESS THESE WITH THE MANUFACTURER OR SUPPLIER IN ACCORDANCE WITH THEIR WARRANTY OR TO SEEK A RETURN AND REFUND AS PER OUR RETURNS AND REFUNDS POLICY. PLEASE NOTE THAT THIS SITE MAY CONTAIN INACCURACIES OR ERRORS, AND WE DO NOT WARRANT THAT CONTENT WILL BE ERROR-FREE OR UNINTERRUPTED.

4. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario to resolve any legal matter arising from these Terms.

5. Changes to Terms

We may update or alter these terms and conditions at any time without prior notice. Continued use of our Canadian website after such modifications constitutes your acceptance of the revised terms. We advise you to periodically review these terms whenever you visit our site.