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V3 Max - Customer Reviews

From the United States


Review 1:

Tee:★★★★★ nice robot

Reviewed in the United States on September 3, 2021

Verified Purchase

Great product! This robot did a good job on cleaning. Nice packaging too and come with an extra brush and plenty of moping pads. Good quality. Very easy to set up. It can be easily controlled by using the App. It scans the room while cleaning. And it will find the charging station and charge by it self when running low battery. Highly recommended.

 

 

Review 2:

yalch: ★★★★ Wow! Don't overlook, you should consider as it is highly advanced on cleaning.

Reviewed in the United States on September 1, 2021

Vine Customer Review of Free Product

PROS:
-Requires 0 attention while it's doing its job, handles cords, bumps and floor vents very well.
-LOOONNGG battery life, 2300sqft runs twice, still gets some juice left.
-Extremely quiet, much more quieter than any other vacuum we owned/tried (neato, roomba, roborock) and still got great suction.
-Surprisingly perfected navigation, it can navigate around furniture, hairpin leg tables, couches, tv stand, chairs in addition to recognizing carpeted or hard surfaced areas and adjusting it's movement depending on that. it uses LIDAR 3d laser mapping technology, so almost 0 mistakes.
-Very much less bumping and hitting, almost none.
-Internal storage can store 5 different maps, for different events and highly flexible programmability.
-Ability to climb over obstacles as tall as 0.8inches, navigates very well around and over carpets with lips or bumps in between different surfaces where they merge together, like tile to carpet transition points.
-Multiple cleaning modes for different purposes, surfaces, type and size of the job.
-Mops, sweeps and Vacuums, 3in1 and it does both very well.
-I noticed that mopping on this vacuum is much more advanced, zero leaks or droplets left behind, easy to refill and a large water tank, you can run 3-4 times before refilling it.
-Sleek design, high quality looking vacuum, compact size compared to other brands.
-Also since Viomi is part of the Xiaomi ecosystem, the MiHome app also lets you easily hook the vacuum into your Amazon Alexa or Google Assistant setup for convenient voice commands, to make things even more futuristic.
-Very good suction, nice roller with side brush that reaches tight corners.
-It automatically adjust the speed depending on the surface type and amount of dirt.
-It can detect mess, amount of dirt, toys, obstacles and furniture in addition to walls and other environmental specs.
-Excellent customer service and tech support.
-Great workmanship, high quality material and excellent product overall.
-Easy to setup and operate.
-Very affordable and competes head to head with other expensive brands.

CONS:
-Brush collects and gets wrapped with hair, so you will need to do some maintenance eventually cleaning the brush, not so bad though.
-It would have been nice if it had 2 brushes.

This is an excellent robotic vacuum with sweeping and mopping tasks added in addition. Great software, easy to operate and high technology embedded in a box that can make cleaning easy for you. This would be great for anyone and as well as people with pets. It will clean with peace, will not require attention as navigation is highly advanced compared to previous models.
Highly satisfied parents here with kids and a lot of mess around.


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V3 MAX - Customer Questions & Answers

Question 1:

Can my kitties be friends with this robot vacuum?

Answer:

Your cats are lucky to have such a good owner. VIOMI V3 Max comes with a sound-reducing design and works at a volume(57dB) lower than an operating microwave(around 68dB). This is one of the reasons why kittens love V3 Max.


Viomi Service Department

By ViomiDirect SELLER on August 28, 2021

Yeah, I think so. My cat loves to get on top of it while it's working under quiet mode. He just looks very satisfied and comfortable on it, and it looks like he's driving the robot vacuum. It's just too cute!

By Amazoncustomer on August 29, 2021



Question 2:

Does it do a really good job deep cleaning large carpet areas?

Answer:

Yes! It does clean deep into carpets. The smart Carpet Boost tech allows the suction power to be automatically boosted to 2700Pa, pulling dirt out from carpets and floor gaps.
Viomi Service Department
By ViomiDirect SELLER on August 26, 2021

It does a fantastic job cleaning carpets! I have 3 kids, a dog, and a cat, and they spill everything on the carpets, everyday! My dog makes most of the mess, but V3 Max takes of care of everything. Just make sure to pick up the objects before hand, and this baby will pull out all the dirt and remove those stubborn stains.
By Amazoncustomer on August 29, 2021



Question 3:

Steam mop is good for deep cleaning but it takes a bit more time and effort. How about this robot vacuum?

Answer:

For daily cleaning, we'd recommend you to turn on the robot vacuum, and select S-mopping pattern on MiHome APP.

V3 Max also comes with an exclusive feature called Y-pattern mopping. It integrates AI smart algorithms, which can simulate a manual way of cleaning with 97.5% of cleaning coverage. Just select the Y-mopping pattern on MiHome APP for more thorough and in-depth cleaning.
Viomi Service Department
By ViomiDirect SELLER on August 29, 2021

It's the best! V3 Max has this feature called 3-in-1 sweeping, mopping & vacuuming that removes pet hair, dirt, crumbs, and stains on the carpet and floor.

And it also has S/Y dual mopping mode that I think is game changer. When I am at the office, I'd like to select the Y-mpping mode on MiHome, so my floor would be super spotless when I come home. You can even have your house cleaned when you are away. What a great design! Kudos to the engineers~
By Amazoncustomer on August 27, 2021



Question 4:

Will my dog attack it?

Answer:

In order to make V3 Max quieter for both human and our furry friends, we'v added sound-reducing techs, like super quiet Japanes Nidec brushless motor, 360° shock and sound-proof silicone case & industrial-level acustic foam,  allowing a extreme low working voice of 57dB at quiet mode(lower than an operating microwave, around 68dB). We've had a lot of positive feedback on this design, hope your pets would love it too! FYI, it's great for removing pet hair from the floor.
Viomi Service Department
By ViomiDirect SELLER on August 23, 2021

I have a Corgi that hates regular vacuums. She either attacks them or gets startled by them! But with the quiet V3 Max, she just ignores it. It has bumped into her, but did not phase her a bit. Besides, this robot vacuum just meanders around the house picking up all her hair!!! Win-win!!!
By Amazoncustomer on August 27, 2021



Question 5:

How do I connect my robot vacuum to Wi-Fi?

Answer:

Watch this video to learn how to connect WiFi and link to MiHome APP. https://youtu.be/jNyTglVylg4

Learn more: https://www.viomi.com/tutorial-videos

Viomi Service Department
By ViomiDirect SELLER on August 24, 2021

I just saw their how-to videos on YouTube. Here's the link for connecting Wi-Fi, it's very easy to follow. https://youtu.be/jNyTglVylg4

By Amazoncustomer on August 25, 2021



Question 6:

How to connect Viomi robot vacuum to Alexa?

Answer:

Watch this video to learn how to cViomi robot vacuum to Alexa. https://youtu.be/eQY227g0VTQ

Learn more: https://www.viomi.com/tutorial-videos

Viomi Service Department

By ViomiDirect SELLER on August 31, 2021

They got a tutorial video on YouTube! I think it's always nice to have these kinda videos. Here's the link.

https://youtu.be/eQY227g0VTQ

By Amazoncustomer on August 18, 2021



Question 7:

Is it very noisy at work?

Answer:

Hi,
No, it works very quietly, which is what makes it much different from other products. If it is in low-power mode, the sound is even lower than that of the working microwave oven.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

No, it's actually very quiet, just 57 dB at work.
By Amazoncustomer on August 18, 2021



Question 8:

Can it clean at night?

Answer:

Hi,
The V3 Max works well when the lights are off at night. Its lidar navigation technology and infrared sensor system allows it to operate normally without light. In low power mode, it can complete the cleaning work without disturbing your sleep.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

Yes, robotic vacuum works well at day and night by Lidar navigation.
By Amazoncustomer on August 18, 2021



Question 9:

Does it have mopping function?

Answer:

Hi,
The V3 Max supports sweeping, vacuuming, and mopping. Three functions in one solution, meets all your floor cleaning needs. Say goodbye to the ground cleaning works, save more time for your family and live.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

Yes, robotic support vacuum sweep and mopping 3 in 1, helps you save time.
By Amazoncustomer on August 18, 2021



Question 10:

What about the battery?

Answer:

Hi,
The V3 Max is equipped with 5200mAh battery, which supports a maximum continuous operation time of 300 minutes after a full charge.
Viomi Service Department
By ViomiDirect SELLER on August 31, 2021

Robot vacuum features 5200mAh battery, support continuous 300 Min running time at Max.
By Amazoncustomer on August 18, 2021







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How to use voice commands with Google Home or Assitant to control Viomi robot vacuums?

Control your robot vacuums via:


1. AVAILABLE GOOGLE DEVICES

 

  • Android 6.0+ watches

  • Android 6.0+ TVs

  • Google Home

  • Android 5.0+ phones

  • iOS 10.0+ devices

  • Headphones

  • Smart Displays

  • Android 6.0+ tablets


2. SUPPORTED COMMANDS


To use this service, configure your device in MiHome App. Link account and sign in with your MiHome account. Then discover your devices to link your robot.


Supported Devices: Viomi SE, V2 Pro,and all other vacuums from V3 onwards.

Supported Actions: start, stop, pause, dock


START:

• "Hey google, start vacuuming"

• "Hey google, start the vacuum"


STOP:

• "Hey google, stop vacuuming"

• "Hey google, stop the vacuum"


DOCK:

• "Hey google, dock the vacuum"

• "Hey google, send the vacuum home"



3. ASK YOUR ASSISTANT

     - Pause the vacuum

     - Dock the vacuum

     - Is the vacuum charging?

     - Start vacuuming

     - Stop vacuuming

     - Stop the vacuum

     - Send the vacuum home

     - Charge the vacuum

     - Start the vacuum

     - Is the vacuum running?

    


Or,you can check on Google:https://assistant.google.com/services/a/uid/000000a565be622f?hl=en-US

 

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FAQ on failure of recharging

1.Charging dock is unavailable

1) Check whether the equipment sets off from charging dock and the dock is located properly (1.5m access in front and 0.5m access at both sides are available).

2) Check whether App map is misaligned or overlapped, and reset map in App and then try again.

3) Check whether mop is curled up to catch the equipment, and re-attach it and then try again.

4) Do not move the equipment during its operation; manual movement during operation may interfere automatic cleaning and locating charging dock.

 

2.Failure of recharging 

1) Check whether charging dock is located properly, remove any foreign matter at the bottom or re-locate it and then try again.

2) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3) Check whether the recharging electrode is blocked by any foreign matter, and remove it if any and then try again.

4) Check whether the battery electrode is blocked, and remove it if any and then try again.

5) Check whether charging dock is powered properly, and the indicator light turns on normally.

 

3.Disorder movement of equipment in case of power outage in charging dock

1) It is normal that the equipment will locate charging dock in case of power outage in the dock.

2) Open“Do Not Disturb”mode via APP to reject the robot automatically locate charging dock in case of power outage in the dock.

 

4.Failure of return to charging dock from bedroom. 

1) Check whether the equipment sets off at charging dock which is located in bedroom. It is recommended to make the equipment set off at charging dock.

2) Check whether App map is misaligned, and reset it if necessary and then try again.

3) Do not move the equipment during its operation, or pause operation and then move it manually.

 

5.Slow recharging or failure of recharging

1) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

2) Check whether charging dock is blocked by any foreign object in front, and remove it if any and then try again.

3) Check whether cleaning map is misaligned, and reset it in App and then try again.

4) Since the equipment will return to the area where it sets off, it is recommended to make it set off from charging dock.

5) It is normal that, upon completion of cleaning task, the equipment will return to the area where it sets off for recharging.

 

6.Equipment is jammed or fails to return to charging dock

1) Check whether the equipment is trapped, and isolate it with virtual wall or take it away by hand and then try again.

2) Check whether the equipment is jammed by any foreign object such as towel, scrap or hair, which may cause the equipment fail to travel properly or locate charging dock or cleaning map misaligned, remove the foreign object and then try again.

3) Check whether charging dock is located properly and horizontally on floor.

 

7.Repeated recharging

1) Check whether the electrode in equipment is in good contact with electrode in dock, and manual couple it with the dock to check whether it will be recharged properly.

2) Check whether there is dust or dirt causing poor contact, and remove it with soft cloth and then try again.

3) Check whether electrodes in equipment and dock are aligned to a line, and whether charging dock is located against wall, and re-locate it properly if necessary.

 

8.Failure of recharging at low battery level

1) Network the equipment and review battery level in App.

2) Check whether the equipment is at sufficient battery level. It will take 4 hours to finish charging the equipment.

3) Check whether cleaning map is misaligned, and thereby charging dock cannot be located properly, and equipment runs out of battery and shut down automatically. Click to reset map and then try again. 


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FAQ on Breakpoint Resume mode

1.Instructions on Breakpoint Resume mode

1) Breakpoint Resume mode will be activated when any cleaning task is incomplete or the equipment is at low battery level without additional setting.

2) Breakpoint Resume mode will not be activated if Non-Disturbance mode is enabled; disable Non-Disturbance Mode and try again.

3) When Breakpoint Resume mode is being performed, do not execute any other operation instruction in App or manually, which will cause failure of Breakpoint Resume mode.

4) Isolation by room door or being trapping by high door sill will influence Breakpoint Resume mode.

 

2.Failure of recharging during cleaning

1) Check whether the equipment set off at charging dock for cleaning.

2) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3) Check whether mopping board is mounted properly and in place.

4) Check whether mop is attached properly, curl-up of mop may cause failure of recharging.

5) Check whether traveling casters at both sides are jammed by any foreign object, and remove it if any and then try again.

6) Restart the equipment and try again.

 

3.Failure to proceed with cleaning 

1) Check whether any room door is closed, open any closed door and then try again.

2) Check whether cleaning map in App is normal, and reset it if necessary and then try again.

3) Check whether the uncleaned area is accessible.

4. Set a virtual wall to isolate the robot and then try again.

 

4.Failure to execute Breakpoint Resume mode

1) Check whether cleaning task is finished, and connect App to review it.

2) Check whether the equipment is trapped by door sill or other area, and isolate it with virtual wall and then try again.

3) Check whether Non-Disturbance mode is enabled in App; to avoid interference with user at night, Non-Disturbance mode will be activated automatically during 22:00~7:00.

4) Disable Non-Disturbance mode and then try again. 


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FAQ on scheduled cleaning

1.Failure of scheduled cleaning

1) Check whether the scheduled cleaning is set proper in App and then try again.

2) Check whether non-disturbance mode is enabled in App, and disable it and then try again.

3) Check App background and re-log in, and restart the equipment and try again.

 

2.Failure of scheduled cleaning in App

1) Check whether wireless or 4G network is available, and then try again.

2) Re-log in to App and then try again.

 

3.Failure of recharging for scheduled cleaning

1) Check whether the equipment set off from charging dock, and start scheduled cleaning from the dock.

2) Check whether the equipment is trapped by door sill or other area, and isolate it with virtual wall and then try again.

3) Check whether App map is misaligned, and reset map in App and then try again.

4) Check whether mop is curled up or jammed by any foreign matter, and attach it properly or remove any foreign matter and then try again.

5) Restart the equipment and then try again. 


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FAQ on App mapping

1.Overlapped mapping in App

1) Check whether the equipment is moved during operation. Remember not to move the equipment during operation.

2) Check whether the equipment fails to get out of trap by door sill and thereby cause overlapped mapping. Virtual wall may be used for isolation.

3) Remove any foreign object on the equipment during operation to avoid blockage to radar and interfere operation of the equipment, and then try again.

4) Restart the equipment and try global cleaning mode.

 

2.Improper or misaligned mapping in App

1) Frequent de-trapping may influence mapping; remove any obstacle influencing equipment operation.

2) Moving the equipment during operation may cause misalignment or deformation in map.

3) Check whether local network is available and re-sign in to App and then try again.

 

3.Cleaning omission error indicated in App map

1) Check whether the equipment fails to reach area to clean due to any obstacle or isolation.

2) Check whether the equipment fails to clean completely due to change in arrangement of articles or environment.

3) Check whether the equipment fails to clean completely due to change in the virtual wall setting.

4) Check whether the equipment fails to enter room and finished cleaning due to closure of room/change of access to room.

5) Avoid direct sun during operation, which may influence scanning and mapping by radar, and change cleaning time and then try again.

 

4.Disorder in cleaning map

1) Check whether radar scanning is blocked by any foreign object, and remove it if any and then try again.

2) Check whether local network is available, and whether any network delay cause disorder in mapping, and re-log in to App and then try again.

3) Check whether history map is misaligned or overlapped, and reset it in App and then try again.

 

5.Disorder in cleaning route

1) Network the equipment and review cleaning route in App.

2) Check whether the map is misaligned and reset it in App and then try again.

3) Check whether the equipment is trapped by door sill or carpet, and isolate it with virtual wall and then try again.

4) Check whether radar scanning is blocked by curtain or any other object, and remove it if any and then try again.  


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FAQ on Setting Cleaning Areas

1.Long-distance movement as indicated in App for Setting Cleaning Areas

1) For specified-area cleaning or Setting Cleaning Areas, first have the equipment perform a global cleaning, and return to charging dock (with map saved properly), and then perform Setting Cleaning Areas operation.

2) Check whether App map is misaligned or overlapped, and reset map in App, have the robot perform a global cleaning and then try again.  

3) Check the mapping whether it saved and the cleaning was completed. If not, have the robot perform a global cleaning and then try again. 

4) Setting Cleaning Areas is only available in the cleaned zone saved in history map.

 

2.Fail to apply defined area in App

1) For specified-area cleaning, first have the equipment perform a global cleaning, and return to charging dock (with map saved properly), and then perform a Fixed-point cleaning.

2) Check whether the map is misaligned or overlapped, and click in App to reset it if necessary, and then try to perform a global cleaning from the dock.

3) Check whether map is saved in App, and the specified area cleaning task has been finished, and try to perform a global cleaning if necessary. 


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FAQs about setting virtual wall via APP

1.Fail to set virtual wall

1) Make sure that the robot is running first before going to the virtual wall setting. You can set virtual wall at the bottom-right corner of the “Cleaning” interface on APP.

2) Do not set the robot, while cleaning, within the virtual wall upon its setting up.

3) Zooming in and out for virtual wall setting up is available based on the room map.

4) Do not set the virtual wall near the charging dock.

 

2.Robot passing through the virtual wall

1) Do not set the robot within the virtual wall upon its setting up.

2) Check whether App map is misaligned, reset map in App and then try again.

3) Do not set the virtual wall near the charging dock or retry it after deleting the wall set up there.

 

3.Fail to save virtual wall

1) Check “ history map” whether it was on. Open “ history map” and then try again. 

2) Do not take the robot, after cleaning completed, to the dock by hand but let it dock by itself, because only by so doing, can a virtual wall and a map memory finally be saved and stored.

3) Do not tap “Recharge” or others after setting up a virtual wall.

 

4.Virtual wall zooming in&out

1) The virtual wall is available to be zoomed in and out on APP upon its setting up.

2) The minimum size of the area is 1 m x 1 m.

3) In the case of wrong setting, delete the setting and then reset up a new one.


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FAQ on history map

Fail to save history map

1) Check whether history map is enabled in App, and enable it if not and then try again.

2) Reset the map and place the equipment on the charging dock to have it perform a global cleaning (do not mount mop for initial cleaning), and do not interfere operation of the equipment nor perform any other instructions or operation on it, and have it return to charging dock upon completion to save the history map successfully.

3) Check whether any obstacle such as door sill traps it and cause error in saving history map or recharging.

4) Remove any foreign object on the equipment during operation to avoid blockage to radar and interfere operation of the equipment, and then try again.

5) The mapping would fail if the robot is running underneath beds or sofas where their sheets or covers might disrupt its scanning. Set a virtual wall to block its route to there.

6. Do not place the charging dock near transparent wall, such as glass wall. Place it elsewhere and then try again.

7) Check whether local network is available and re-sign in to App and then try again. 


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FAQ on update of firmware

1.FAQ on firmware update App

1) Run App in cell phone to obtain any available update.

2) Before updating the App, make sure the equipment is at adequate battery level and do not shut down it till update is finished.

3) Normally, it will take several minutes to finish update.

4) During update, keep local wireless network is available.

 

2. Failure of update

1) Check whether the equipment is networked properly and the network is available.

2) Restart the equipment and wait for several minutes for downloading of updates.

3) Obtain update in App and make adequate batter level during update. 


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FAQ on networking

1.Fail to register in in the App 

1) Check whether SM is received in cell phone, and review it and then try again.

2) Check whether SMS is screened in cell phone, and then try again.

3) Check whether cell phone number is added to blacklist, and confirm it and then try again.

4) Restart cell phone and then try again.

 

2.Failure of networking 

1) Network the equipment by following proper procedure.

2) Network the equipment in App by following the instructions.

3) Check whether local wireless network operates properly (in 2.4GHz).

4) Check timing of equipment networking, which shall be finished within 90 seconds.

5) Try to keep the equipment as close to router as possible to ensure reliable networking.

6)Set Wi-Fi name and password by entering a combination of letters and numbers. Do not enter special characters.

7) Check whether MAC address binding is enabled in local router, and change related settings and then try again.

8) Check whether wireless network name is screened in local router, change related settings and then try again.

9) Check whether any security software in cell phone has blocked access to local wireless network, and change related setting and then try again.

 

3.Offline equipment as indicated in App

1) Check whether the equipment is power-off or disconnected from local network, and recharge or reconnect it and then try again.

2) Check whether the local wireless network has signal delay or disconnected, and restart local router or check local wireless network and then try again.

3) Check whether local 4G/WiFi signal is available, and sign in the App and then try again.

4) Check whether the charging dock is too far away from router and impairs networking, keep it closer and then try again.

5) Check whether memory occupation in cell phone impair normal operation of the App, and then try again.

6) Restart the equipment and run the App, and then try again.

 

4.ID Fail to identify equipment ID

1) Check whether the equipment has been networked properly, and try to network it by following voice prompt.

2) Check whether the indicator LED keeps flashing in blue color, and try to search WLAN for hotspot in cell phone.

3) Restart the equipment and then try again.

 

5.Delay response of App or equipment

1) Check whether the radar scanning is blocked by any foreign matter, and remove it if any and then try again.

2) Check whether local wireless network operates normally.

3) Restart the equipment and try global cleaning mode.

 

6.Instructions on special characters in networking 

1) In networking, check whether local network operates in 2.4GHz and normally.

2) In networking, check whether local network name contains no special or Chinese character.

3) Keep the equipment and cell phone as close to router as possible to ensure reliable connectivity.

 

7. Fail to sign in to App

1) Check whether user name and password are correct, and the verification code is entered properly.

2) Check whether local network operates normally. 


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FAQ on bumper

1.Failure of bumper

1) Check whether protective strip of bumper is removed, and remove it if not and then try again.

2) Check whether bumper is jammed by any foreign object such as scrap or trash, and remove it if any and then try again.

3) Stir or tap bumper gently to remove any foreign object in it.

 

2.Bumper error alarm

1) Check whether bumper is jammed by any foreign object such as scrap or trash, and remove it if any and then try again.

2) Restart the equipment and try again. 


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FAQ on fan

1.Weak blowing capacity

1) Check whether dust collector is full, and empty it and then try again.

2) Check whether HEPA is blocked by dust, and clean it and then try again.

3) Set proper fan suction force in App and then try again.

4) Check whether fan outlet is blocked by any foreign matter such as scrap, and remove it if any and then try again.

 

2.Excessive noise with fan

1) Check whether HEPA is blocked by dust or foreign matter, and remove dust or foreign matter and then try again.

2) Check whether dust collector is full, and empty it and then try again.

3) Set proper fan suction force in App and then try again.

4) Restart the equipment and try again.

 

3.Excessive noise with cleaning operation

1) Set proper cleaning mode in App and then try again.

2) Choose "Quiet" or "Standard" suction level in App and then try again.

3. Clean out the dustbin and HEPA regularly.


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FAQ on universal caster

1.Noise with universal caster

1) Check whether it is jammed by any foreign matter such as scrap or trash, remove it if any and then try again.

2) Check whether it gets loose or falls out, and remount it and then try again.

3) Check whether it can turn by 360 degree, and whether it is jammed by any foreign object such as scrap, and remove and then try again.

 

2.Failure of universal caster

1) Check whether it is jammed by any foreign matter such as hair, scrap or trash, remove it if any and then try again.

2) Check whether it gets loose or falls out, and remount it and then try again.

 

3.Jamming of universal caster

1) Check whether it is jammed by any foreign matter, such as hair, scrap or trash, remove it if any and then try again.

2) Move the equipment to another area and then try again. 


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FAQ on dust collector

1.Install dust collector

1) Mount the dust collector in place.

2) Mount HEPA properly, or otherwise it may activate alarm and cause malfunction of the equipment.

3) When mounting the collector, check whether it is full, and empty it if necessary.

 

2.Emptying dust collector

1) Empty dust collector regularly, and clean its inner with brush.

2) When emptying dust collector, clean the HEPA as well.

3) After cleaning it, remember to remount HEPA in the collector.

 

3. Visual alarm on dust collector

1) Check whether the dust collector is mounted properly, and remount it if necessary and then try again.

2) Check whether HEPA is mounted properly, and remount it if necessary and then try again.

3) Check whether there is any foreign object within area of dust collector, and remove it  and then try again.

4) Restart the equipment and try again. 


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FAQ on the mop cloth bracket

1.About installation

1) Install the mopping board on the bottom of the equipment by turning the equipment over and mounting the board in place.

2) When mounting mop, try to attach it closely against the mopping board to keep it flat.

 

2.Curl-up of mop

1) Remove mopping board and mop and remount it, and then try again.

2) When mounting mop, attach it closely against the mopping board to keep it flat without misalignment or curl-up. 


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FAQ on tank

1.Fail to install tank

1) Before installing tank, remove dust collector.

2) Install tank in place by mounting it downwards.

3) When installing tank, mount the rubber plug in place to avoid leakage from tank.

 

2.Instructions for filling the tank

1) Do not wash the tank with a shower or soak the tank. Do not add any detergent or other cleanser into the tank. Mop the floor with tap water.

2) Upon initial use, do not choose mopping mode. Before running mopping mode, perform a global cleaning task.

3) Remove the tank and the mop cloth bracket when the mopping is completed or the robot is in charging.

4) Wipe the tank upon its cleaning but not to wash it with a shower.  

5) Take out the tank and refill the tank by following the instructions on it. Do not refill the tank when it is mounted on the equipment.

 

3.Instructions on water level

1) Normally, water level will not be indicated in the App during mopping or cleaning.

2) Refill the tank if the mop becomes dry or there is no sign of water on the floor surface.

3) Check whether the rubber plug has been mounted properly after refilling.

 

4.Failure of tank

1) Check whether the tank is mounted properly and the rubber plug is fixed securely.

2) Check whether the tank has been refilled properly; if any, remove and refill it, and then try again.

3) Check whether mopping board has been mounted properly, and re-mount it if necessary.

4) Check whether the mop gets dirty or is not attached flat, and re-attach it and then try again.

5) Check the App whether water level is set to the minimum, and set it properly and then try again.

6) Restart the equipment and try again.

 

5.Excessive watering quantity of tank 

1) Set watering quantity in the App, and then try again.

2) Check whether the inlet plug is mounted in place, remount it if necessary and then try again.

3) Remount the tank and try again.

 

6.Instructions on mopping 

1) Remove the mop and tank upon completion of mopping task to avoid long-time soaking of floor by the mop.

2) Remove and refill the tank by following the instructions on it. Do not refill the tank when it is mounted on the equipment.

3) Refill the tank through the inlet instead of soaking it into water.

4) Clean the tank with wet cloth instead of by rinsing it with water.

5) It is normal that any floor contaminated with oil stain may not be thoroughly cleaned in a single task.

6) It is normal that any non-intractable dirt will be removed, but adhesive dirt may not be removed thoroughly. 


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FAQ on start-up/shutdown

1.The equipment fails to start up

1) Check whether charging dock and power adapter operate normally, and the adapter is connected to the dock properly.

2) Check whether electrode in equipment is in good contact with that on charging dock, and clean the electrode if necessary and try again.

3) If the equipment is not at recharging dock, start it by long pressing power button and then try again.

4) The equipment may be in lower battery level, recharge it for 5-10 minutes and then try again.

 

2.Fail to shut it down

1) Shut it down by long pressing power button for 5-10 seconds.

2) To shut down it manually, disconnect it from the charging dock. Shut down it by long pressing power button. 

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FAQ on caster

1.Failure of caster

1) Check whether caster is entangled or twisted in any foreign matter, and remove it if any, and then try again.

2) Check or clean it, and then try again.

3) Check, displace or restart the equipment and try again.

4) Shut down the equipment and restart it, and then try again.

 

2.Noise with caster

1) Check whether caster is twisted in any foreign object, and remove it if any, and then try again.

2) Check whether any cleaning agent or fluid inside tank causes floor slippery, remove it if any and then try again.

3) Displace the equipment and then try again.

 

3.In-place circling of equipment

1) Check whether caster is jammed by any foreign object, and remove it if any, and then try again.

2) Shut down the equipment and restart it, and then try again. 


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FAQ on cover of main brush

1.Fail to install cover of main brush

1) Check whether the cover is twisted or jammed by any foreign matter (trash, scrap), remove it if any, and then try again.

2) Check whether rolling brush jams, and re-mount it and then try again.

 

2.Cover caught by equipment

1) Pause the equipment and remount the cover, and then try again.

2) Check whether the cover is mounted in place. 

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FAQ on Main Brush

1.Noise with main brush

1) Check whether components at both side of main brush is intact and in good condition.

2) Check whether cover of main brush has been mounted in place.

3) Check whether main brush is entangled or twisted in any foreign object.

4) Clean the main brush module regularly.

 

2.Failure of main brush

1) Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

2) Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

3) Check for and remove any foreign object in main brush regularly. 

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FAQ on Side Brush

1. Side brush entangled

1) Check the side brush for any foreign object wound around it and remove it.

2) Check the side brush for any damage or fall-out, and replace it if necessary.

3) Remove any foreign object on floor surface which side brush tends to be entangled in or twisted in, such as wool, thin wire, hair.

 

2.Noise with side brush

1) Check side brush for any foreign material (e.g. hair, scrap) which causes side brush entangled, and remove it and then try cleaning again.

2) Check whether side brush has been installed properly and fixed in place by pulling it slightly.

3) Check it again for confirmation in 30 minutes after operation.

 

3.Failure of side brush

1) Check whether side brush is entangled or twisted in any foreign material, and remove it if any, and then try again.

2) Check whether fur of side brush is twisted in gap of battery compartment cover, and then try again.

3) Check whether this product is stopped by any obstacle during turning on long-fur blanket or climbing.

 

4.Self-rotation of side brush

1) Check whether side brush is installed properly.

2) Shut down it by long pressing power button and then power it on again.

 

5.Fall-out of side brush

1) Reinstall side brush and then try again.

2) Check whether side brush is mounted in place and the snap joint is coupled properly.

3) Replace and mount side brush, and then try again.

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Unpacking and Operation Instructions

1. Battery Level upon Unpacking

1) It is normal that the new product contains a battery level of 50%-70% upon unpacking.

2) Before initial use after unpacking, charge this product to full battery level.

3) It will take about 4 hours to fully charge this product.

 

2.Suggestion on initial use 

1) Upon initial use, first choose cleaning mode.

2) Remove the EVA cotton on the bumper before cleaning.

3) Before run mopping mode for a heavily dusty environment, try to finish a global sweeping.

4) In initial cleaning task, do not install mop and tank until a global cleaning task is finished.

 

3.Suggestion on equipment cleaning

1) Before running mopping mode, perform a global cleaning task.

2) Clean surfaces of the equipment with wet soft cloth, including bumper and top cover.

3) When cleaning this product, soak the cloth just with a little water.

 

4.Instructions on power consumption in standby

1) Upon completion of cleaning task, it is recommended to return the equipment to charging dock to recharge it and ensure its adequate batter level.

2) Since internal program will keep running while this product is idle, power will be consumed during idleness.

3) To avoid power consumption during idleness, shut down this product by long pressing the power button. 


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How to fix it when the main brush is not working?

Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

Check for and remove any foreign object in main brush regularly.

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7 out of 77 found this helpful
How to fix it when the main brush is making too much noise?

Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

Check for and remove any foreign object in main brush regularly.


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1 out of 88 found this helpful
How to avoid power consumption while on standby?

Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

Check for and remove any foreign object in main brush regularly.


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2 out of 101 found this helpful
How to clean the equipment?

Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

Check for and remove any foreign object in main brush regularly.


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3 out of 116 found this helpful
What should I do upon initial use?

Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

Check for and remove any foreign object in main brush regularly.


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5 out of 143 found this helpful
Is it normal that the new product contains a battery level of 50%-70%?

Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

Check for and remove any foreign object in main brush regularly.


Was this article helpful?

3 out of 193 found this helpful

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