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FAQ
FAQ on fan

1.Weak blowing capacity

1) Check whether dust collector is full, and empty it and then try again.

2) Check whether HEPA is blocked by dust, and clean it and then try again.

3) Set proper fan suction force in App and then try again.

4) Check whether fan outlet is blocked by any foreign matter such as scrap, and remove it if any and then try again.

 

2.Excessive noise with fan

1) Check whether HEPA is blocked by dust or foreign matter, and remove dust or foreign matter and then try again.

2) Check whether dust collector is full, and empty it and then try again.

3) Set proper fan suction force in App and then try again.

4) Restart the equipment and try again.

 

3.Excessive noise with cleaning operation

1) Set proper cleaning mode in App and then try again.

2) Choose "Quiet" or "Standard" suction level in App and then try again.

3. Clean out the dustbin and HEPA regularly.


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FAQ on universal caster

1.Noise with universal caster

1) Check whether it is jammed by any foreign matter such as scrap or trash, remove it if any and then try again.

2) Check whether it gets loose or falls out, and remount it and then try again.

3) Check whether it can turn by 360 degree, and whether it is jammed by any foreign object such as scrap, and remove and then try again.

 

2.Failure of universal caster

1) Check whether it is jammed by any foreign matter such as hair, scrap or trash, remove it if any and then try again.

2) Check whether it gets loose or falls out, and remount it and then try again.

 

3.Jamming of universal caster

1) Check whether it is jammed by any foreign matter, such as hair, scrap or trash, remove it if any and then try again.

2) Move the equipment to another area and then try again. 


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FAQ on dust collector

1.Install dust collector

1) Mount the dust collector in place.

2) Mount HEPA properly, or otherwise it may activate alarm and cause malfunction of the equipment.

3) When mounting the collector, check whether it is full, and empty it if necessary.

 

2.Emptying dust collector

1) Empty dust collector regularly, and clean its inner with brush.

2) When emptying dust collector, clean the HEPA as well.

3) After cleaning it, remember to remount HEPA in the collector.

 

3. Visual alarm on dust collector

1) Check whether the dust collector is mounted properly, and remount it if necessary and then try again.

2) Check whether HEPA is mounted properly, and remount it if necessary and then try again.

3) Check whether there is any foreign object within area of dust collector, and remove it  and then try again.

4) Restart the equipment and try again. 


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FAQ on the mop cloth bracket

1.About installation

1) Install the mopping board on the bottom of the equipment by turning the equipment over and mounting the board in place.

2) When mounting mop, try to attach it closely against the mopping board to keep it flat.

 

2.Curl-up of mop

1) Remove mopping board and mop and remount it, and then try again.

2) When mounting mop, attach it closely against the mopping board to keep it flat without misalignment or curl-up. 


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FAQ on tank

1.Fail to install tank

1) Before installing tank, remove dust collector.

2) Install tank in place by mounting it downwards.

3) When installing tank, mount the rubber plug in place to avoid leakage from tank.

 

2.Instructions for filling the tank

1) Do not wash the tank with a shower or soak the tank. Do not add any detergent or other cleanser into the tank. Mop the floor with tap water.

2) Upon initial use, do not choose mopping mode. Before running mopping mode, perform a global cleaning task.

3) Remove the tank and the mop cloth bracket when the mopping is completed or the robot is in charging.

4) Wipe the tank upon its cleaning but not to wash it with a shower.  

5) Take out the tank and refill the tank by following the instructions on it. Do not refill the tank when it is mounted on the equipment.

 

3.Instructions on water level

1) Normally, water level will not be indicated in the App during mopping or cleaning.

2) Refill the tank if the mop becomes dry or there is no sign of water on the floor surface.

3) Check whether the rubber plug has been mounted properly after refilling.

 

4.Failure of tank

1) Check whether the tank is mounted properly and the rubber plug is fixed securely.

2) Check whether the tank has been refilled properly; if any, remove and refill it, and then try again.

3) Check whether mopping board has been mounted properly, and re-mount it if necessary.

4) Check whether the mop gets dirty or is not attached flat, and re-attach it and then try again.

5) Check the App whether water level is set to the minimum, and set it properly and then try again.

6) Restart the equipment and try again.

 

5.Excessive watering quantity of tank 

1) Set watering quantity in the App, and then try again.

2) Check whether the inlet plug is mounted in place, remount it if necessary and then try again.

3) Remount the tank and try again.

 

6.Instructions on mopping 

1) Remove the mop and tank upon completion of mopping task to avoid long-time soaking of floor by the mop.

2) Remove and refill the tank by following the instructions on it. Do not refill the tank when it is mounted on the equipment.

3) Refill the tank through the inlet instead of soaking it into water.

4) Clean the tank with wet cloth instead of by rinsing it with water.

5) It is normal that any floor contaminated with oil stain may not be thoroughly cleaned in a single task.

6) It is normal that any non-intractable dirt will be removed, but adhesive dirt may not be removed thoroughly. 


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FAQ on start-up/shutdown

1.The equipment fails to start up

1) Check whether charging dock and power adapter operate normally, and the adapter is connected to the dock properly.

2) Check whether electrode in equipment is in good contact with that on charging dock, and clean the electrode if necessary and try again.

3) If the equipment is not at recharging dock, start it by long pressing power button and then try again.

4) The equipment may be in lower battery level, recharge it for 5-10 minutes and then try again.

 

2.Fail to shut it down

1) Shut it down by long pressing power button for 5-10 seconds.

2) To shut down it manually, disconnect it from the charging dock. Shut down it by long pressing power button. 

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FAQ on caster

1.Failure of caster

1) Check whether caster is entangled or twisted in any foreign matter, and remove it if any, and then try again.

2) Check or clean it, and then try again.

3) Check, displace or restart the equipment and try again.

4) Shut down the equipment and restart it, and then try again.

 

2.Noise with caster

1) Check whether caster is twisted in any foreign object, and remove it if any, and then try again.

2) Check whether any cleaning agent or fluid inside tank causes floor slippery, remove it if any and then try again.

3) Displace the equipment and then try again.

 

3.In-place circling of equipment

1) Check whether caster is jammed by any foreign object, and remove it if any, and then try again.

2) Shut down the equipment and restart it, and then try again. 


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FAQ on cover of main brush

1.Fail to install cover of main brush

1) Check whether the cover is twisted or jammed by any foreign matter (trash, scrap), remove it if any, and then try again.

2) Check whether rolling brush jams, and re-mount it and then try again.

 

2.Cover caught by equipment

1) Pause the equipment and remount the cover, and then try again.

2) Check whether the cover is mounted in place. 

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FAQ on Main Brush

1.Noise with main brush

1) Check whether components at both side of main brush is intact and in good condition.

2) Check whether cover of main brush has been mounted in place.

3) Check whether main brush is entangled or twisted in any foreign object.

4) Clean the main brush module regularly.

 

2.Failure of main brush

1) Check whether main brush is entangled or twisted in any foreign matter, and remove it if any, and then try again.

2) Check whether main brush is mounted properly and its cover is mounted in place; if not, reinstall it and try again.

3) Check for and remove any foreign object in main brush regularly. 

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FAQ on Side Brush

1. Side brush entangled

1) Check the side brush for any foreign object wound around it and remove it.

2) Check the side brush for any damage or fall-out, and replace it if necessary.

3) Remove any foreign object on floor surface which side brush tends to be entangled in or twisted in, such as wool, thin wire, hair.

 

2.Noise with side brush

1) Check side brush for any foreign material (e.g. hair, scrap) which causes side brush entangled, and remove it and then try cleaning again.

2) Check whether side brush has been installed properly and fixed in place by pulling it slightly.

3) Check it again for confirmation in 30 minutes after operation.

 

3.Failure of side brush

1) Check whether side brush is entangled or twisted in any foreign material, and remove it if any, and then try again.

2) Check whether fur of side brush is twisted in gap of battery compartment cover, and then try again.

3) Check whether this product is stopped by any obstacle during turning on long-fur blanket or climbing.

 

4.Self-rotation of side brush

1) Check whether side brush is installed properly.

2) Shut down it by long pressing power button and then power it on again.

 

5.Fall-out of side brush

1) Reinstall side brush and then try again.

2) Check whether side brush is mounted in place and the snap joint is coupled properly.

3) Replace and mount side brush, and then try again.

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Unpacking and Operation Instructions

1. Battery Level upon Unpacking

1) It is normal that the new product contains a battery level of 50%-70% upon unpacking.

2) Before initial use after unpacking, charge this product to full battery level.

3) It will take about 4 hours to fully charge this product.

 

2.Suggestion on initial use 

1) Upon initial use, first choose cleaning mode.

2) Remove the EVA cotton on the bumper before cleaning.

3) Before run mopping mode for a heavily dusty environment, try to finish a global sweeping.

4) In initial cleaning task, do not install mop and tank until a global cleaning task is finished.

 

3.Suggestion on equipment cleaning

1) Before running mopping mode, perform a global cleaning task.

2) Clean surfaces of the equipment with wet soft cloth, including bumper and top cover.

3) When cleaning this product, soak the cloth just with a little water.

 

4.Instructions on power consumption in standby

1) Upon completion of cleaning task, it is recommended to return the equipment to charging dock to recharge it and ensure its adequate batter level.

2) Since internal program will keep running while this product is idle, power will be consumed during idleness.

3) To avoid power consumption during idleness, shut down this product by long pressing the power button. 


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How to fix it when the main brush is not working or making too much noise?

Check if the main brush is entangled or twisted with hair or other objects. If so, remove them. Then try starting the robot vacuum again.

Check if the main brush is mounted correctly or its cover is mounted in place. If not, reinstall it and try starting the robot vacuum again.

It is recommended to check and remove foreign objects in the main brush regularly.


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Would it consume a lot of power when robot vacuum is in standby, and will it damage the battery?

When the robot vacuum is at the charging dock for a while, it automatically enters standby mode, which means low power consumption. In the meantime, the battery also enters standby mode to maintain best performance. It is also fine to manually turn it off by long-pressing the power button.


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How to clean the robot vacuum?

Please use the cleaning tool to clean the main brush and side brush regularly. Use the brush end to remove dust and the knife end to cut the entangled hair. And wipe the robot with a wet cloth.


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What should I do beofre first use?

Before using the robot vacuum for the first time, please fully charge it. And during first use, please select a cleaning mode according your cleaning needs.



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